Monteflour Privacy Policy
Effective Date: 25-12-2021
Introduction
Monteflour (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit monteflour.com or purchase our products.
Information We Collect
When you interact with our website or purchase Monteflour products, we may collect:
• Personal identification details (name, email, phone number, shipping address)
• Payment information (processed securely via trusted payment gateways)
• Usage data (browsing activity, cookies, device information)
• Communication records (customer support inquiries, feedback)
How We Use Your Information
Your data is used to:
• Process orders and transactions
• Communicate promotions, updates, and important notifications
• Improve our products, services, and website experience
• Comply with legal obligations
• Prevent fraud and ensure security
Sharing Your Information
We do not sell your personal information. We share data only with trusted third-party partners for order fulfillment, shipping, payment processing, and analytics under strict confidentiality agreements.
Cookies and Tracking
We use cookies to enhance user experience and gather anonymous site usage data. You can control cookie preferences via your browser settings.
Your Rights
You can access, correct, or request deletion of your personal data by contacting us at help@monteflour.com. We respond promptly per applicable laws.
Data Security
Monteflour employs industry-standard security measures including encryption and firewalls to protect your data from unauthorized access.
Data Retention
We retain your information only as long as necessary for business purposes or as legally required.
Children’s Privacy
Our website and products are not intended for children under 13. We do not knowingly collect data from children.
International Transfers
If you are outside India, your information may be transferred and stored on servers located in India or other countries with appropriate safeguards.
Changes to Privacy Policy
We may update this policy occasionally. Changes will be posted here with an updated effective date.
Contact Us
For any privacy questions or concerns, email us at help@monteflour.com or call 00 91 85 47 911 259.
Terms and Conditions
Effective Date: 25-12-2021
1. Introduction
Welcome to Monteflour. These Terms and Conditions (“Terms”) govern your use of our website [monteflour.com] and purchase of our products. By accessing or using our services, you agree to be bound by these Terms. Please read them carefully.
2. Product Information
We strive to provide accurate and up-to-date information about our multigrain flour products. However, product images, descriptions, nutritional values, and packaging are for illustrative purposes and may vary. We disclaim liability for discrepancies.
3. Orders and Acceptance
All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including stock shortages, pricing errors, or suspected fraud. Confirmation of your order constitutes acceptance.
4. Pricing and Payment
Prices on the website are inclusive of applicable taxes and are subject to change without notice. Payments must be completed at the time of purchase using accepted payment methods. Orders will not be processed until payment authorization is received.
5. Delivery and Shipping
Delivery timelines are estimated and not guaranteed. We are not liable for delays caused by shipping carriers or unforeseen circumstances. Risk of loss passes to you upon delivery to the carrier. Please inspect orders promptly and report issues within 48 hours.
6. Returns and Refunds
Due to the nature of food products, returns are accepted only for defective or damaged goods verified by Monteflour. Please contact customer service at help@monteflour.com within 7 days of receipt. Refunds or replacements will be processed after satisfactory verification.
7. Use of Website
You agree to use our website lawfully and not for unauthorized commercial or illegal activities. Any unauthorized use of content, data scraping, or distribution of malicious software is strictly prohibited.
8. Intellectual Property
All content, logos, trademarks, and materials on Monteflour’s website are owned by or licensed to us. You may not reproduce, distribute, or use any material without prior written permission.
9. Privacy
Your use of Monteflour is also governed by our Privacy Policy, which explains how we collect and use your information.
10. Limitation of Liability
Monteflour is not liable for any indirect, incidental, or consequential damages arising from product use, website access, or any interruptions. Our total liability is limited to the purchase price of the product.
11. Indemnification
You agree to indemnify and hold harmless Monteflour from any claims, damages, losses, liabilities, or expenses arising from your violation of these Terms or misuse of our services.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Kerala, India. Attempts will be made to resolve disputes amicably before litigation.
13. Changes to Terms
Monteflour reserves the right to modify these Terms at any time by posting the changes on our website. Continued use after changes indicates acceptance of the updated Terms.
14. Contact Information
For questions about these Terms, contact us at:
Email: help@monteflour.com
Phone: 00 91 85 47 911 259
Monteflour Return and Refund Policy
Effective Date: 25-12-2021
1. Overview
At Monteflour, we are committed to customer satisfaction. If you are not completely satisfied with your purchase, we offer returns and refunds under the terms described below.
2. Eligibility for Returns
• You may return products within 7 days of receipt only if they are defective, damaged, or incorrect.
• Products must be unused, unopened, and in their original packaging.
• Due to the nature of food products, we do not accept returns for change of mind, expired products, or opened items.
3. How to Initiate a Return
• Contact our customer support at help@monteflour.com within 7 days of delivery with your order number and details about the issue.
• Our team will provide instructions on how to return the product.
• Please do not send products back without prior authorization.
4. Return Shipping
• Return shipping costs will be covered by Monteflour if the product is confirmed defective or incorrect.
• For other returns, shipping costs may be borne by the customer.
5. Refunds
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed through the original payment method within 7-10 business days.
• Refund amount will exclude shipping charges unless the return is our error.
6. Exchanges
• We currently do not offer direct exchanges. Please follow the return process and place a new order for the desired product.
7. Non-Returnable Items
• Opened or used products
• Products without original packaging
• Items returned past the 7-day window
• Sale or promotional items (unless defective)
8. Damaged or Defective Products
• If you receive damaged or defective products, please contact us immediately at help@monteflour.com with photos and order details.
• We will arrange for a replacement or refund at no additional cost.
9. Late or Missing Refunds
• If you haven’t received a refund within 10 business days, please contact help@monteflour.com.
10. Contact Us
For questions about returns or refunds, please reach out to:
Email: help@monteflour.com
Monteflour Shipping Policy
Effective Date: 25-12-2021
1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receipt of payment. Orders placed after 3 PM IST on a business day may be processed the next business day.
2. Shipping Methods and Delivery Time
Monteflour offers the following shipping options:
• Standard Shipping: Delivered within 4-7 business days across India.
• Express Shipping: Delivered within 1-3 business days for selected locations.
• International Shipping: Delivery times vary by destination, typically 7-21 business days.
Delivery times are estimates and may vary due to factors like carrier delays, customs processing (for international shipments), weather, or other unforeseen circumstances.
3. Shipping Charges
Shipping costs depend on the selected delivery method and the total order weight. You will see the applicable shipping charges at checkout. Free shipping may be available on orders above a certain value, as specified on the website.
4. Shipping Restrictions
• We currently ship only within India and select international destinations.
• We do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted locations.
• Some products may have shipping restrictions due to regulatory or quality requirements.
5. Shipment Confirmation and Tracking
Once your order ships, you will receive a shipment confirmation email containing tracking details. You can track your package via the courier’s website until delivery.
6. Customs, Duties, and Taxes
For international orders, recipients are responsible for any customs duties, taxes, or fees imposed by their country. Please check your local import regulations before ordering.
7. Lost, Damaged, or Delayed Shipments
If your shipment is lost, damaged, or significantly delayed, please contact us promptly at help@monteflour.com with your order details. We will investigate with the carrier and work toward a resolution.
8. Multiple Shipments
In some cases, orders may be fulfilled from multiple warehouses or suppliers and shipped separately. Shipping charges will be combined or displayed accordingly during checkout.
9. Changes to Shipping Policy
Monteflour reserves the right to modify this Shipping Policy at any time. Updates will be posted on the website with an updated effective date.
10. Contact Us
For shipping questions or concerns, reach out to us at:
Email: help@monteflour.com
Phone: 00 91 85 47 911 259
Monteflour Terms of Service
Effective Date: [Insert Date]
1. Agreement to Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Monteflour (“Company,” “we,” “us,” or “our”). By accessing or using the Monteflour website (monteflour.com) or purchasing our products, you agree to comply with and be bound by these Terms. If you do not agree, please do not use the site or services.
2. Eligibility
You must be at least 18 years old and capable of forming a binding contract to use our services. By agreeing to these Terms, you represent and warrant that you meet this eligibility requirement.
3. Account Registration
To make purchases or access some features, you may be required to register an account. You agree to provide accurate, current, and complete information and keep your account credentials confidential. You are responsible for all activities under your account.
4. Product Information and Availability
We strive to provide accurate product descriptions and availability status. However, errors may occur, and we reserve the right to correct inaccuracies, update information, or cancel orders due to unavailability.
5. Orders and Payment
All orders are subject to acceptance and availability. Payment must be made through the available payment methods before order processing. We reserve the right to refuse or cancel orders in our discretion, including suspected fraud or errors.
6. User Conduct
You agree not to:
• Violate applicable laws or regulations
• Infringe on intellectual property rights
• Post or distribute harmful, offensive, or illegal content
• Interfere with site operation or security
• Attempt unauthorized access to our systems or user accounts
7. Intellectual Property Rights
All content on the Monteflour website, including logos, images, text, and designs, are owned or licensed by Monteflour and protected by copyright and trademark laws. You may not use these materials without express written permission.
8. Third-Party Links and Services
Our website may include links to third-party websites or services. We do not control these and are not responsible for their content, privacy practices, or terms.
9. Limitation of Liability
Monteflour is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products. Our total liability is limited to the amount paid for the products or services purchased.
10. Indemnification
You agree to indemnify, defend, and hold harmless Monteflour and its affiliates, officers, and employees from any claims, damages, losses, or expenses arising from your violation of these Terms or misuse of our services.
11. Privacy Policy
Your use of our services is also governed by our Privacy Policy, accessible on our website, which explains how we collect and use your data.
12. Changes to Terms
We may update these Terms at any time by posting the revised version on our website. Your continued use after changes signifies acceptance of the updated Terms.
13. Termination
We may suspend or terminate your account and access to our services at our sole discretion, without notice, for conduct that violates these Terms.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of India. Any disputes shall be resolved exclusively in the courts of Kerala, India.
15. Contact Information
For any questions or concerns regarding these Terms, please contact us at:
Email: help@monteflour.com
Phone: 00 91 85 47 911 259
Monteflour Refund Policy
Effective Date: 25-12-2021
1. Overview
At Monteflour, we strive to ensure customer satisfaction with our multigrain flour products. If you are not satisfied with your purchase due to defects or shipping errors, we offer a clear refund policy to address your concerns promptly.
2. Eligibility for Refunds
• Requests for refunds must be made within 7 days of receiving the product.
• Refunds are available only for products that are defective, damaged during shipping, or incorrectly delivered.
• Products must be unused and in their original packaging with seals intact.
• Refunds are not provided for change of mind, opened products, or products outside the 7-day window.
3. How to Request a Refund
• Contact our customer support team at help@monteflour.com within 7 days of order receipt.
• Provide your order number, contact information, and a detailed description of the issue along with photographs if applicable.
• Our team will respond with instructions on the refund process.
4. Refund Process
• Upon receiving and verifying the returned product, we will process your refund.
• Refunds will be issued via the original payment method within 7-10 business days after approval.
• Shipping charges are non-refundable unless the refund is due to our error (e.g., defective product).
5. Return Shipping
• Monteflour will cover return shipping costs for products confirmed as defective or incorrectly shipped.
• For other eligible returns, customers may be responsible for return shipping costs.
6. Non-Refundable Items
• Products opened or used after delivery
• Products returned without original packaging
• Products damaged due to customer misuse
• Items returned after the 7-day period
7. Contact Information
For refund requests or inquiries, reach out to:
Email: help@monteflour.com
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